What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I have been going to New Sound for 3 or 4 years and the service has been tremendous. Andrea and Trish have always been willing to help me out if there is a problem and are always on top of the newest technology. I would highly reccomend there services.

Jeff Baker, on Google

Great place to get your hearing needs and devices purchased and serviced. Great follow up services every 3-4 months for cleaning and minor parts which are usually part of the original purchase price. Free yearly hearing tests. Friendly and knowledgeable staff who treat you like family, not just a customer!

David Varner, on Google

This office is absolutely the best audiologist place I have dealt with!! They are caring and work very hard at adjusting my settings so I get the best possible hearing with my hearing aids!! They are blessing to me and my family!! Jill Fritsche

Jill fritsche, on Google

Andrea explained many things about ears and hearing aids and how they work together. She's easy to understand, too. Trish, who welcomed us to the office, is also kind, efficient and easy to understand.

Kathryn Adams, on Google

NewSound is a professional and friendly service retail store. They make getting your hearing aids and tests easy and fun.

Jay Borland, on Google

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